Returns and Exchanges
RETURNS
Storm Srl is committed to ensuring complete customer satisfaction by offering the possibility to return one or more items and receive a refund equal to the price of the returned items. Returns must be made within 7 days of delivery and only if the items are intact and have never been used.
The cost of a size exchange is included in the original purchase price.
In case of order cancellation or return without exchange, a fee of €18.00 (VAT included) will be charged to the customer.
RETURN CONDITIONS
To return one or more items to Storm Srl, the customer must comply with the following conditions:
A) All items sold on the Storm Srl website are delivered with a tag indicating the product specifications. Items must be tried on without removing the tag.
B) Returned items must not have been worn, ironed, washed, or otherwise treated.
C) Items must be returned in the same condition in which they were sent to the customer and must be adequately packaged.
D) All other labels, both fabric and hangtags, must be intact and must not be removed from the item under any circumstances.
E) Returned items must be physically delivered within no more than 7 working days from the delivery date.
F) Customers wishing to exchange an item for a different size, color, or product must initiate the return process by writing to [email protected].
Storm Srl reserves the right to reject returned items and send them back to the customer at their own expense if the products show signs of being worn or used.
RETURN PROCEDURE
To request return authorization, the customer must send a request to [email protected] within 7 working days of receiving the goods.
The email must include the item codes of the products to be returned. Once the return request has been received, Storm Srl’s customer service will send a written confirmation with instructions to follow.
The shipment is under the customer’s responsibility: Storm Srl is not liable for any loss or damage caused by improper packaging or delivery delays. Items must be returned using the original packaging or similar in type and quality.
All returned items will be inspected by Storm Srl’s staff to verify compliance with the conditions listed in the return procedure.
Storm Srl reserves the right to apply additional charges if necessary to restore the returned items for resale. Such amounts will be determined after evaluation and communicated to the customer.
If a return request is made, it will only become effective once authorized by Storm Srl. Shipping costs and any additional charges will be covered by Storm Srl in the case of size or item exchanges, while they will be borne by the customer in the case of order withdrawal. The amount will be deducted from the final refund.
If the customer chooses to receive store credit instead of a refund, a code will be provided which can be used for a future purchase, valid exclusively on our website www.schott.it.
In the case of defective goods or shipping errors on Storm Srl’s part, the customer must follow the same return instructions as outlined above.
Storm Srl reserves the right to request photographic evidence before authorizing returns for defective items.
Storm Srl also reserves the right to refuse unauthorized returns or returns that do not meet all stated conditions.
For any matters not explicitly stated, the European regulations on distance selling shall apply.
For more information, please call +39 393/8881006 or +39 0331/1498166
REFUNDS
If the return procedure has been correctly followed and all conditions are met, the refund will be processed upon receipt and inspection of the returned item.
Refunds will be issued via PayPal (if the order was paid with PayPal) or by bank transfer.